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Policies


 
Warranty

Every Advanced illumination, Inc. (Ai) product is thoroughly inspected and tested before leaving the factory. Products are warranted to be free of defects in workmanship and materials for a period of TWO YEARS from the original date of purchase. Should a defect develop during this period, please contact Ai for a Return Merchandise Authorization (RMA), and return the complete product - including the serial number/product identification label - freight prepaid, to one of Ai's distributors or to the Ai factory. Ai will inspect the unit, and if a defect is found will, at our option, repair or replace the product without charge. Ai disclaims liability for any implied merchantability and fitness for a specific purpose.

Ai cannot be held responsible for the unauthorized or inappropriate use of our products.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES.

In no event shall Advanced illumination, Inc. be liable for consequential, special, incidental or indirect damages of any kind arising from the sale or use of products.

 
RMA

Standard Products may be returned within 30 days of receipt of the order.  Products must be in resalable condition, in function and appearance, with shipping charges prepaid.  A restocking fee of 15% will be applied to all items accepted for return to stock. If you need to make a return, please call our Customer Service Department at 802.767.3830 x273 for a Return Merchandise Authorization (RMA) number.  Clearly mark the outside of the package with the RMA number.

NO RETURNS CAN BE ACCEPTED FOR BUILD TO ORDER (BTO) OR CUSTOM PRODUCTS.

There are currently over 100,000 unique configurations of the Ai product line.  Therefore, we cannot restock a light built to your specifications.  We would be glad to help you order your light if you are unsure of the correct part number or your exact requirements. 

 
Shipping & Deliveries

Unless specified otherwise, all products are shipped as follows:

Domestic: UPS Ground; International: UPS Worldwide Express

All shipments are FOB Rochester, Vermont. Federal Express or corporate account shipping can be arranged by contacting our Customer Service Department at 802.767.3830 x273 or x245.

PURCHASE ORDERS MUST ARRIVE AT THE FACTORY BY 12:00 NOON (EST) TO BE PROCESSED THE SAME DAY. Orders must be signed, detail the product ordered, and include customer's Purchase Order Number. Incomplete orders, or orders received after noon may not be processed until the next business day.

Standard product will be shipped within three business days after receipt of order.

Build to Order products (BTO), unless otherwise specified, will be made available for delivery 2 weeks after receipt of PO.

Expedited orders for Build to Order products require an additional charge per item ordered. Contact Customer Service for availability and pricing before ordering.

 
Quality Policy

The quality mission of Advanced Illumination is to exceed the needs and expectations of our customers by providing innovative, high value, defect free products and services.

We commit to complying with requirements while continually improving the effectiveness of our quality management system through training and employee empowerment.

Our goal is to improve the quality of work life for our employees and to maximize the satisfaction of all interested parties.