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FAQ
 
FAQ Topic: 
Lighting Product Classification
Problem: 
What is the difference between Standard, Standard Variation, Custom Variation, and Custom products?
Solution: 

Our lighting products are classified into the following groups:

Standard products are built with an off-the-shelf configuration, and are compatible with Ai's Signatech power sources and electronics.

The following categories are built to a customer's unique specifications and cannot be accepted for return. See RMAs below for more details.

Standard Variations are standard products built with a custom configurations that fall along standarized guidelines. Customization options can include standoff, field of view, spectral characteristics and compatibility with user supplied power. Standard variations may be configured for use with Ai Signatech power sources.

Custom Variations are standard products built with custom configurations that fall outside of the published standard variation guidelines. Customization options can include standoff, field of view, spectral characteristics and compatibility with user supplied power. Custom variations may be configured for use with Ai Signatech power sources, dependent upon specifications.

Custom products are fully custom designed and built, or standard products with modified mechanical and/or optical and/or electrical components.

 

RMAs

Standard Products may be returned within 30 days of receipt of the order. Products must be in resalable condition, in function and appearance, with shipping charges prepaid. A restocking fee of 30% will be applied to all items accepted for return to stock. If you need to make a return, please call our Customer Service Department at 802.767.3830 x273 for a Return Merchandise Authorization (RMA) number. Clearly mark the outside of the package with the RMA number.

NO RETURNS CAN BE ACCEPTED FOR STANDARD VARIATION, CUSTOM VARIATION, OR CUSTOM PRODUCTS.

There are currently over 100,000 unique configurations of the Ai product line. Therefore, we cannot restock a light built to your specifications. We would be glad to help you order your light if you are unsure of the correct part number or your exact requirements.