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Customer Service: Product Troubleshooting


  • Which type of product is being affected (please select all that apply).
  • Please list the products experiencing difficulty by their full part numbers and serial numbers (see compliance tag or sticker on box controller).
  • Please indicate which of the following you are experiencing.
  • If "Other" was selected in timing difficulty, please explain here.
  • Please indicate if you have followed the "Best Practices" outlined in the product data sheet.
  • Please indicate whether you have tried the following to mitigate the problem.
  • If you have more than one unit available and at least one is working, have you attempted to isolate the component(s) systematically?
  • Please detail any special triggering functionality used.
  • If you selected any triggering functionality above, please elaborate on the camera used, any connections, and the timing of the triggering.
  • Please describe the failure in detail and your efforts to diagnose the problem.
  • If you have any images or videos that demonstrate the product failure, please attach them here.
    Drop files here or
    Accepted file types: jpg, png, svg, pdf, mov, mp4, mp3, Max. file size: 200 MB.
    • Do you have an open RMA for the same or similar problem?
    • If you have an open RMA, please note the RMA# in this field.
    • Please include contact name and phone number, if required.
      We ship Ground unless otherwise specified or authorized.